... Natural elegance
... Best Value for Money
Bed and Breakfast
East African Community classification
Majority of the Guest Rooms are in the Maua Gardens on the Mboone riverfront
Bed & Breakfast is the standard.
Half-Board or Full-Board, by prior arrangement.
Bistro dining and Bar.
Outdoor sitting areas on the Terrace and in the Maua Gardens.
High-capacity backup genset in case of mains power outage.
High-speed Internet via Wi-Fi over available 4G cellular network
(Terms and Conditions apply).
Meeting facilities and services.
Safe and secure environment, 24/7...
Garden House set up for a private function
The Garden House and outdoor sitting areas on the Terrace and in the Maua Gardens by the Mboone River are popular with guests for functions and private events, including weddings and photo sessions
Melrose Conference Room
Kirimara Meeting Room
iKWETA Country Inn has some of the best meeting facilities in the region.
Meeting facilities include a large Conference Room and smaller meeting rooms. There are also several ‘breakaway rooms’. Executive Board Room is available for private, secured meetings.
Bed & Breakfast is the standard. Half-Board or Full-Board is by prior arrangement.
Half-Board rates include Bed, Breakfast and Lunch or Dinner. Full-Board rates include Bed, Breakfast, Lunch and Dinner.
(2 adults sharing)
Bed & Breakfast
Bed & Breakfast
*All rates include applicable taxes
(VAT, 16%; Tourism Levy, 2%).
*Rates are subject to change without notice.
iKWETA Country Inn, Maua
P.O. Box 620 MAUA 60600
Tel.: +254 700 113 118
Tel.: +254 708 235 861
Accommodation is by advance confirmed reservation. Payment guarantees reservation.
We do not accept cash payments. All payments are through our “Cashless” platforms – by M-PESA (via Till 56024), or major Credit Cards on this secure website.
To check our current availability and make your provisional booking, please click on the Calendar box below and enter your desired dates. To make payment and confirm your reservation, click on Pay Online.
Coming by private car or Tour Company vehicle? Please use Google Maps for directions.
Coming by public transportation? Maua is well served by public transportation from Nairobi and Meru town. Buses and Matatu shuttles depart at all times of the day from the neighbourhood of downtown Nairobi popularly known as “Tea Room”, off Accra Road. Take direct shuttle to Maua or transfer at Meru town.
Minimized 1-2-3 Express Guest Check-in Check-out Procedures
-1- Before arrival, complete Digital Registration (through our online Reservations channel). [Guests or travel agents not booking through our online Reservations channel will be sent fillable e-Registration form to complete for each guest and return by email.
-2- On arrival, guest’s body temperature is taken, he/she presents ID document and proof of vaccination for COVID-19 (in compliance with Ministry of Health COVID-19 Response Measures, as at December 22, 2021), signs Registration form, receives short briefing, heads to his/her guest Room.
-3- On check-out, the procedure is also expedited, since payment is always in advance of stay and ‘cashless’ payment may be made for any extras…
Expedited check-in and check-out procedures for guests, are part of the iKWETA Country Inn Standard Operating Procedures we have put in place to make social distancing easier at check-in and check-out.
Additional actions to control the spread of COVID-19 include rigorous hygiene measures in the common areas, in food and beverage service and in housekeeping.
We continue to train our staff on the new Standard Operating Procedures and to assess the effectiveness of the measures we have put in place and to make revisions as necessary.
For more information, see FAQ.
Frequently Asked Questions
Below you’ll find answers to the questions we get asked most frequently about iKWETA Country Inn.
“In public places, all persons must show proof of vaccination for admission into National Parks and Game reserves, hotels, bars and restaurants as well as use public transport means including domestic flights, train and Passenger Services Vehicles.”
In compliance, iKWETA Country Inn will require its guests to show proof of vaccination at check-in.
iKWETA Country Inn continues to exercise reasonable care in providing its employees and its guests a safe and secure environment. Accordingly, we have enhanced our Standard Operating Procedures in regard to COVID-19 prevention, in compliance with the latest guidances from Government of Kenya and World Health Organization.
Since re-opening after the closure brought about by the pandemic, we have in place a 10-point Action Plan that we hope enables our guests to enjoy their stay with us in the knowledge that public health and the highest hygiene standards are in place to prevent COVID-19 entering iKWETA Country Inn. Our actions include expedited check-in and check-out procedures for guests, limited contact between staff and guests and rigorous hygiene measures in the common areas, in food and beverage service, and in housekeeping.
We continue to train our staff on the new Standard Operating Procedures and to assess the effectiveness of the measures we have put in place and to make revisions as necessary. Our 10-point Action Plan (3 p) is shared with prospective guests and/or their travel agents, upon request. It is also available in each guest Room, in protective laminated covering that is easy to disinfect between guest change-overs.
With vaccines against COVID-19 becoming more readily available, Government of Kenya is urging people to be vaccinated as soon as possible, especially persons in high contact industries, such as travel, hospitality and tourism, and the Minister of Tourism has communicated as much to stakeholders. Accordingly, our Company policy requires all employees to be vaccinated against COVID-19. All staff at iKWETA Country Inn have received their first and second dose of the vaccine.
We continue to emphasize to our guests and to employees that it is everyone’s responsibility to protect not only oneself, but others as well, so as to help prevent the spread of COVID-19. And that even after being vaccinated, we should all continue to abide by prevailing public health guidelines to wear masks, wash hands with soap and water, or use approved hand-sanitizer, and observe social distancing.
(1) Accommodation is by advance confirmed reservation. Reservation cannot be confirmed before a deposit of 50% of the booking total is made. The full booking balance is due on the day of arrival.
(2) We do not accept cash payments. We accept ‘cashless’ payments – by M-PESA (via Till No. 56024), Payments Online on this secure website, major credit cards, PayPal, or bank transfer.
(3) Change of dates is possible depending on availability.
(4) The deposit will be refunded according to the cancellation conditions.
(5) The booking can be cancelled up to 2 days before arrival and any deposit/prepayment refunded.
(6) In the event of cancellation the day before, or on the day of expected arrival, or of no show, or of booking reduction (early departure), the full cost of the booking is charged.
NOTE: In light of the disruptions caused by the coronavirus (COVID-19) pandemic to the travel and tourism sectors, we encourage guests who have booked with us to reschedule their bookings instead of cancelling.
Check-in: After 14:00 hours. Check-out: Before 11:00 hours. A surcharge may be imposed for early check-in and late check-out.
In accordance with Tourism Act (2011) and other lawful requirements, including on safety and security, iKWETA Country Inn shall maintain a register and cause to be entered in the register particulars of every guest. All guests shall present their Kenya ID or national passport at check-in as well as other relevant information required for the register. Guests must be 18 years or older with Kenya ID or national passport to reserve or check in at iKWETA Country Inn. Persons without proper ID documents shall be turned away. Any person visiting a staying guest in the Guest Room must register with their Kenya ID or national passport. Any person sleeping over must register with their Kenya ID or national passport and the lead guest will be charged for the night(s) (at the appropriate tariff, e.g., as Double).
Each child (3-11 years old) sharing a Guest Room with adult(s) will be charged 50% of the adult rate. Two children (3 to 11 years old) sharing a Guest Room will be charged 75% of the Double Room rate.
iKWETA Country Inn laundry policy is based on conserving water.
iKWETA Country Inn water supply is from our own private, safe and protected, spring near the Hotel. Water is delivered on a gravity pipeline into storage tanks from where it is distributed to various points around the Hotel. Our installed water storage capacity is more than adequate for all our Hotel’s needs for at least a week in the event of temporary water supply interruption.
We encourage our long-staying guests to accept bed sheet changes every third night, and to re-use their bath and hand towels at least twice before laundering. Successful implementation of this policy of course requires a cooperative effort from both the guests and our staff. In the majority of cases guests are cooperative.
Guests who wish to use our Hotel’s Laundry Service can complete the Laundry Request Form found in the desk drawer.
iKWETA Country Inn provides its Hotel guests access to high-speed Wi-Fi Internet over the available 4G cellular network. The service is not available for walk-ins. By prior arrangement, Internet access can be availed to guests holding meetings, special functions or events at the Hotel. Guests wishing to use the Hotel’s Internet access can request Wi-Fi access credentials from Front Desk staff. The credentials are for use with one device at a time.
All guests accessing the Internet over the Hotel network are expected to adhere to Acceptable Internet Use Policies, which include the following:
(1) Guest shall not use the iKWETA Country Inn network for any unlawful purposes, as defined by Kenyan laws.
(2) Guest shall not interfere with the proper functioning of the iKWETA Country Inn network.
(3) Guest shall desist from online activities such as downloading videos and streaming music since these activities can be a significant drain on the available bandwidth and data bundles.
(4) Guest who abuses iKWETA Country Inn fair use policy or violates the establishment’s rules and general guidelines shall be denied further access to the Hotel’s Internet connection and may also be asked to leave the Hotel without refund.
(5) By using the iKWETA Country Inn network to connect to the Internet guest agrees to iKWETA Country Inn Terms and Conditions of Use.
NOTE: iKWETA Country Inn does not offer printing services on site neither does it allow use of its business computers by guests to process their documents, access their mail, etc.
Kenya has strict anti-smoking laws. Tobacco Control Act (2007) states that “no person shall smoke in restaurants, hotels, bars or other eating place; except in designated smoking areas”.
All iKWETA Country Inn Guest Rooms are smoke-free. Smoking is absolutely forbidden inside the Guest Rooms. Smoking is allowed only in the designated outdoor area in the Maua Gardens using the provided ash trays.
Any guest contravening the smoking law and iKWETA Country Inn smoking policy makes himself/herself liable to lawful action under the Tobacco Control Act. Also, he/she may be surcharged a cleaning fee equivalent to one night’s stay and asked to leave iKWETA Country Inn without refund.
To maintain serene surroundings and especially a quiet and sleep-conducive environment, iKWETA Country Inn has zero tolerance noise policy. A warning will be issued to offending guest(s) if there is a noise complaint. If there is a second complaint, the offending guest(s) will be asked to leave the Hotel with no refund. There is zero tolerance drunkenness policy. No illegal substances are permitted at the Hotel. A violation will result in immediate expulsion from the Hotel and possible involvement of law enforcement.
Reserved Parking for guests is available on the street in front of the Hotel. For safety and security reasons only guests currently at the Hotel are allowed to park their vehicles in the reserved Parking in front of the Hotel. Although this parking area is under general surveillance by Hotel security, guests use the reserved Parking in front of the Hotel at their own risk and the Hotel assumes no responsibility for damage to or theft of parked vehicles or of vehicle contents.
Types of lost and found incidents include: (1) Mislaid property – the owner has unintentionally left the items behind. (2) Lost property – the owner has unintentionally left the items behind, then forgotten them. (3) Abandoned property – the items were intentionally left behind by the owner. iKWETA Country Inn will maintain a record of lost and found items and of the efforts by the Hotel to contact and return the items to the owners.
Valuable items, such as luggage, will be kept only for 24 hours and disposed of thereafter for safety and security reasons. iKWETA Country Inn will not be held responsible for any missing or damaged items inside the luggage. Non-valuable items will be kept for 1-2 days. Non-valuable items include items in paper or plastic bags. Perishable items will be kept for 24 hours and then disposed of thereafter. Perishable items include food and food items.
Guests shall be held liable for any loss of or damage to property of iKWETA Country Inn incurred by them. The establishment reserves the right to charge guest’s account commensurate to the cost of such loss or damage.
iKWETA Country Inn exercises all reasonable care in providing its guests and its employees a safe and secure environment. Nevertheless, Hotel guests are expected to observe, abide by, conform to and be bound by all applicable Kenyan laws, rules and regulations in force from time to time. Hotel guests are advised to take care of their personal belongings as iKWETA Country Inn does not assume responsibility for personal property lost or damaged that has not been handed over to the Front Desk for safe keeping.
The following restrictions are in effect:
(1) Pets are not allowed. Only registered guide dogs may be permitted by prior arrangement.
(2) Guests may not bring their own pillows, bed sheets, duvets or other items of bedding.
(3) Guests are not allowed to bring their own electrical appliances and/or equipment for heating and/or cooking purposes.
(4) All food and beverages for the purpose of entertaining in a Guest Room or anywhere else on the premises must be provided by iKWETA Country Inn.
(5) Consumption of food or beverages is not allowed in any of the Meeting Rooms.
(6) Events, functions or parties in the Guest Rooms are not allowed.
iKWETA Country Inn respects its guests’ concerns about privacy. The PRIVACY NOTICE below outlines the types of personal information we obtain from our guests and how we may use the information. The Notice also describes the measures we take to safeguard the personal information and how individuals can contact us about our privacy practices.
— HOTEL PRIVACY NOTICE —
WHAT INFORMATION WE COLLECT. iKWETA Country Inn collects the following information on this website: Name; email address and other contact details. Data collected both by us and on our behalf by third party service providers (e.g., for ‘cashless payments’ and Online Reservations and Payments Online) may include personal details of “Lead Guest” (such as name, phone number, email, postal address and payment information). At check-in, it is standard procedure and a lawful requirement in Kenya for all Hotel guests to provide certain basic information about themselves. The law states that: “The licensee shall keep a register of particulars of every guest” (Tourism Act, 2011. Section 27, Tourism Regulatory Authority Regulations, 2014. Register and book to be kept by licensee). This information is collected on a standard Guest Registration form. For meetings, conferences and events, there is a basic Registration form for participants.
WHAT WE DO WITH THE INFORMATION WE COLLECT. iKWETA Country Inn gathers such information so as to abide by Kenyan lawful requirements, including verification purposes, and to be able to follow up on our guests’ reservations and to provide them with a better service. Such information is also useful for internal record keeping and for handling and resolving any disputes that may arise.
HOW WE SAFEGUARD THE INFORMATION WE COLLECT. iKWETA Country Inn is committed to ensuring that our guests information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and on Guest Registration forms at check-in. Data that is collected on our behalf by third party service providers (e.g., for ‘cashless’ payments and Online Reservations and Payments Online) is subject to the privacy policies and practices of those third party service providers. If payment information is provided this is processed directly by PCI Level 1 Compliant third party gateway providers according to prevailing international industry data security standards.
HOW TO CONTACT US. If guests have any questions about this Privacy Notice, they can contact us by e-mail through the Contact form on this website or write to us at: iKWETA Country Inn, P.O. Box 620 Maua 60600 Kenya.