(1) Availability of accommodation is assured by advance confirmation – First Night Deposit for one Guest Room. If multiple Guest Rooms are booked in a single reservation, then each Guest Room’s First Night rate will be charged. Our payments service provider will collect the deposit on our behalf, debit guest’s credit card and notify the guest accordingly. The full booking balance is due on the day of arrival.

(2) We do not accept any payments in cash (in whatever denomination). All payments are through our “Cashless” platforms – direct Bank transfer, M-PESA, major Credit Cards or PayPal.

(3) Change of reservation dates is possible depending on availability.

(4) The deposit will be refunded according to the cancellation conditions.

(5) The booking can be cancelled up to 2 days before arrival and any deposit/prepayment refunded.

(6) In the event of cancellation the day before, or on the day of expected arrival, or of no show, or of booking reduction (early departure), the full cost of the booking is charged.

NOTE:
In light of the disruptions caused by the coronavirus (COVID-19) pandemic to the travel, hospitality and tourism sectors, we encourage guests who have booked with us to reschedule their bookings instead of cancelling.

Check-in: After 14:00 hours. Check-out: Before 11:00 hours.
A surcharge may be imposed for early check-in and late check-out.

In accordance with Tourism Act (2011) and other lawful requirements, including on safety and security, iKWETA Country Inn shall maintain a register and cause to be entered in the register particulars of every guest.

All guests shall present their Kenya ID or national passport at check-in as well as other relevant information required for the register. Guests must be 18 years or older with Kenya ID or national passport to reserve or check in at iKWETA Country Inn. Persons without proper ID documents shall be turned away.

Any person visiting a staying guest in the Guest Room must register with their Kenya ID or national passport. Any person sleeping over must register with their Kenya ID or national passport and the lead guest will be charged for the night(s) (at the appropriate tariff, e.g., as Double).

Each child (3-11 years old) sharing a Guest Room with adult(s) will be charged 50% of the adult rate.

Two children (3 to 11 years old) sharing a Guest Room will be charged 75% of the Double Room rate.

Water is life and a scarce resource in our area. Guests are kindly requested to conserve it.

iKWETA Country Inn is supplied from a protected private water source certified by WMA [Water Management Authority], the Government agency mandated to regulate and control the use of water resources. The installed water storage capacity of 80,000 liters is more than adequate for all the Hotel’s needs for several days in the event of temporary water supply interruption.

In regard to sanitation, iKWETA Country Inn has installed several septic tanks and soak-away pits in accordance with NEMA [National Environment Management Authority] requirements and other existing legislation. Evacuation of the septic tanks is by NEMA-licensed operators. Rubbish collection service is provided by the Country Government.

iKWETA Country Inn laundry policy is based on conserving water.

We encourage our long-staying guests to accept bed sheet changes every third night, and to re-use their bath and hand towels at least twice before laundering. Successful implementation of this policy of course requires a cooperative effort from both the guests and our staff. In the majority of cases guests are cooperative.

Guests who wish to use our Hotel’s Laundry Service can complete the Laundry Request Form found in the desk drawer.

Free Internet connection is available at iKWETA Country Inn to provide basic communications to our guests – for email, browsing the Web, uploading or downloading a few photos or videos, limited telephony over the Internet, etc.

Our Hotspot Wi-Fi management software assures a better guest experience. Its features include user authentication and authorization, bandwidth management and relevant security protocols to deter unauthorized access and malicious activities.

By using our network to connect to the Internet, guest agrees to our Terms of Use.

Our Terms of Use:
– Guest abiding by acceptable Internet use policies, which include responsible and ethical use of the Internet, and guest not using our network for any unlawful purposes, as defined by the laws of Kenya.
– Guest abiding by our Fair Use policy.

Our Fair Use policy aims at ensuring that all guests have a fair and reasonable access to the available bandwidth. Conversely, the policy aims to ensure that no any one guest consumes excessive bandwidth, to the disadvantage of others in the network.

Kenya has strict anti-smoking laws. Tobacco Control Act (2007) states that “no person shall smoke in restaurants, hotels, bars or other eating place; except in designated smoking areas”.

All iKWETA Country Inn Guest Rooms are smoke-free. Smoking is absolutely forbidden inside the Guest Rooms. Smoking is allowed only in the designated outdoor area in the Maua Gardens using the provided ash trays.

Any guest contravening the smoking law and iKWETA Country Inn smoking policy makes himself/herself liable to lawful action under the Tobacco Control Act. Also, he/she may be surcharged a cleaning fee equivalent to one night’s stay and asked to leave iKWETA Country Inn without refund.

To maintain serene surroundings and especially a quiet and sleep-conducive environment, iKWETA Country Inn has zero tolerance noise policy.

A warning will be issued to offending guest(s) if there is a noise complaint. If there is a second complaint, the offending guest(s) will be asked to leave the Hotel with no refund.

There is zero tolerance drunkenness policy. No illegal substances are permitted at the Hotel. A violation will result in immediate expulsion from the Hotel and possible involvement of law enforcement.

Reserved Parking for guests is available on the street in front of the Hotel, with general surveillance by Hotel security.

For safety and security reasons only guests currently at the Hotel are allowed to park their vehicles in the reserved Hotel Parking.

Although the Hotel Parking area is under general surveillance by Hotel security, guests use the reserved Parking in front of the Hotel at their own risk, and the Hotel assumes no responsibility for damage to or theft of parked vehicles or of vehicle contents.

Types of lost and found incidents include:

(1) Mislaid property – the owner has unintentionally left the items behind.

(2) Lost property – the owner has unintentionally left the items behind, then forgotten them.

(3) Abandoned property – the items were intentionally left behind by the owner.

iKWETA Country Inn will maintain a record of lost and found items and of the efforts by the Hotel to contact and return the items to the owners.

Valuable items, such as luggage, will be kept only for 24 hours and disposed of thereafter for safety and security reasons. iKWETA Country Inn will not be held responsible for any missing or damaged items inside the luggage.

Non-valuable items will be kept for 1-2 days. Non-valuable items include items in paper or plastic bags.

Perishable items will be disposed of immediately after guest has checked out. Perishable items include food and food items..

Guests shall be held liable for any loss of or damage to property of iKWETA Country Inn incurred by them. 

The establishment reserves the right to charge guest’s account commensurate to the cost of such loss or damage.

iKWETA Country Inn exercises all reasonable care in providing its guests and its staff a safe and secure environment. Nevertheless, Hotel guests are expected to observe, abide by, conform to and be bound by all applicable Kenyan laws, rules and regulations in force from time to time.

Hotel guests are advised to take care of their personal belongings as iKWETA Country Inn does not assume responsibility for personal property lost or damaged that has not been handed over to the Front Desk for safe keeping.

The following restrictions are in effect:

(1) Pets are not allowed. Only registered guide dogs may be permitted by prior arrangement.

(2) Hotel guests may not bring their own pillows, bed sheets, duvets or other items of bedding.

(3) Hotel guests are not allowed to bring their own electrical appliances and/or equipment for heating and/or cooking purposes.

(4) All food and beverages for the purpose of entertaining in a Guest Room or anywhere else on the Hotel premises must be provided by iKWETA Country Inn.

(5) Consumption of food or beverages is not allowed in any of the Hotel’s Meeting Rooms.

(6) Events, functions or parties in the Guest Rooms are not allowed.